BPL has several advantages over cable modem. With a cable modem, you normally are limited to one cable jack in the house for high-speed Internet access. With BPL, you can surf from virtually anywhere in your home. Some areas only have access to one-way cable modems, which requires a phone line and a modem. BPL uses wireless technology and speeds that are always two-way. With one-way cable, you not only pay the cable modem cost, but also have to incur a phone line charge for a phone dedicated to Internet service.
 

It is highly recommended that users purchase an Ethernet card to enable faster setup of their BPL service. Keep the receipt, just in case you are one of the few users who do not require it.
 

BPL employs two layers of security: DHCP-based MAC authentication and disabling peer-to-peer conversation.
 

Yes. Please call 1-800-387-0707 to find out more information.
 

No.
 

Yes, but it requires a home network or router. Duquesne Broadband can refer customers to qualified vendors, but it does not support a home network.
 

Limited amateur radio interference. An adjustment easily can be made to eliminate any interference.
 

Transmission line.
 

Probably not, but our installer will have to stop by and make sure. This should be a relatively easy process. Our installer will make the network ready for use. Should this require additional work or hardware, there may be a cost, which the installer will discuss before starting any work.
 

Yes, through home networking.
 

Wireless routers generally cost between $85 and $150. Costs per PC run an additional $40 to $80.
 

No.
 

The CPE provided should be hooked to the router, which will be responsible for home networking.
 

Yes. Our authorized installers will be happy to assist you with your home networking needs and provide an estimated cost for their service prior to installing it.
 

Yes. Call Duquesne Broadband at 1-866-387-0707 to inquire about switching levels of service.
 

Yes.
 

BPL is high-speed access only service. We do not provide software.
 

No. The purpose of the premium plan is to provide customers with email addresses for their high-speed connection.
 

Yes. AOL Bring Your Own Access rules apply and are subject to change. BPL operates independently of any AOL services you may have.
 

Yes. You will need to configure your email with POP and SMTP information.
 

No. The purpose of the premium plan is to provide customers with email addresses for their high-speed connection.
 

If you have the premium plan, Webmail is available through our website. If you have the standard plan, you may or may not be able to access your email, depending on which email service you use. If you run remote access software, such as PC Anywhere, you will be able to access your network away from home.
 

We recommend both a firewall, such as Norton Internet Security or the one included with Windows XP, and a virus scanning program, such as Norton, McAfee or PcCillin. Many routers made for home networking have firewall software included. Parental control software also can be used to block access to unauthorized websites.
 

Yes.
 

There are a few market trials across the country. Duquesne Broadband is a leader in the marketplace.
 

Yes.
 

If you are connected via wireless, Power down your computer, wireless bridge, and router (if you have one). Then, power on the bridge, followed by the router, followed by the PC. If you have a USB device connected directly into your PC, you will just need to reboot your PC. If you are connected directly through the Powerline, unplug the modem and power off your PC. Then, plug the modem back in and reboot your PC. If this does not resolve the issue, you can try the Powerline modem in a different outlet. Also, make sure that you do not have the modem plugged into a battery backup, surge suppressor or anything other than directly to the wall outlet.
 

Viruses and Spyware/Adware have become an increasing threat to your PC and your online experience. Make sure that you have an up-to-date virus-scanning program. We recommend that you scan your computer frequently. Also, make sure to scan your PC for spyware/adware that may have ended up on your machine. These common threats have been proven to degrade your performance significantly. We also would recommend a firewall to stop potential attacks to your computer. Windows XP comes with a built in firewall that you can use for your protection and your peace of mind.
 

Some websites will slow down when they receive a large amount of traffic going to them. If you have one or two sites that load slowly, it could be the sites. Typically, there will be a link towards the bottom of the page to contact the webmaster in charge of the site with problems.
 

This could be caused by interference to the 2.4Ghz channel used by the wireless. Most devices in your home will not interfere with your reception. But on the rare occasion that this may happen, make sure all cordless phones are away from the receiving device. Cordless phones share this channel. You also might want to turn off any cordless phones to see if it lessens the noise.
 

Make sure nothing is blocking the device connecting to the Internet. You also should position the unit as close to a window as possible. It is possible that something outside your house could be blocking the line of sight to the access point.
 

Absolutely not! These modems are designed to work without the need of surge suppressors or battery backups. The modem actually will only function if it is plugged directly into a wall outlet.
 

Just call technical support at 1-800-387-0707 and we will gladly assist you in changing an email address or setting up new accounts.
 

Any 802.11b client will connect to the Duquesne Broadband Network.
 

Yes! Call Duquesne Broadband today and sign up for our static public IP address service. This will give you the freedom to access your PC from anywhere, anytime.
 

You can connect any Macintosh computer to your home network and have high speed internet access through it. You also can directly connect a Mac to the service, or use your Apple airport to connect to the wireless service.
 

Call support at 1-800-387-0707 to get your high speed connection back up and running. There probably are some minor changes that need to be completed.